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12-month warranty on every pre-owned device.
Every pre-owned device we sell carries a 12-month SM Mobile warranty from the date of purchase. A new device also carries the manufacturer’s warranty.
Our warranty
What is and isn’t covered
01
Covered
Internal hardware faults, and manufacturer-related defects.
02
Not covered
Physical damage, liquid damage, battery wear and degradation, software issues (including Apple software bugs), and accessories such as chargers and cables. Physical damage caused by the customer voids the warranty.
Making a claim
From the counter to a working device
01
Bring it in
Bring the device to the shop for assessment and repair, and your invoice number. No invoice? We can find the sale by your mobile number.
02
We check it
We inspect the device and confirm the fault and that it’s covered.
03
We repair it first
If we can’t repair it, we replace it with a device of similar value and specifications. If there’s no replacement, we may issue a refund.
A courtesy phone while we repair yours
Available to Cape Town in-store customers only.
Outside Cape Town
We can arrange courier collection and return of your device for a warranty repair.
Returns
All sales are final
A return or refund is considered only if the device is faulty, or if its description or condition was advertised incorrectly.
01
If we approve it
We repair the device first, replace it if we can’t repair it, and refund you if no replacement is possible.
02
What to send back
The original box and the supplied charger.
03
Exchanges
Only if the device is defective (excluding physical damage) and can’t be repaired, or if it becomes blacklisted through no fault of yours.
04
Outside Cape Town
Return the device by courier at your own expense, securely packaged. We are not responsible for damage in transit. Opened accessories such as covers and screen protectors can’t be exchanged.
