Payment Plans

Payflex:
PayFlex is up to 6 weeks and gets separated into 4 interest free instalments, therefore it deducts an instalment every two weeks. However you are only able to pay off the amount you qualify for. Please make a Payflex account to see the amount you qualify for.

Pay Just Now:
PayJustNow is quite similar to Payflex as you are also only able to pay off the amount you qualify for. It’s up to 3 months and deducts an instalment each month. Please create a PayJustNow account to see the amount you qualify for!

Float:
If you have a credit card and the full purchase amount available on your credit card then you’d be able to qualify for Float. It’s up to 6 months interest free instalments which you can do in store or online. Basically what Float does is, it is takes off the full purchase amount and then reflects back into your account with 2-3 days minus the first months installment. Depending on which payment period you choose, it will automatically pay an installment each month.

Shipping & Delivery

Free Nationwide Delivery
SM Mobile Traders offers free delivery across South Africa on all orders over R1000. For orders below R1000, a flat R99 delivery fee applies.

Cape Town Orders
If you’re based within Cape Town, one of our agents will personally deliver your order to your doorstep or preferred location within 1–2 working days.

⚠️ If your area is considered unsafe, we may arrange a meet-up at a nearby public location instead.

Nationwide Orders (Outside Cape Town)
Orders outside Cape Town will be securely packaged and sent to your door step.
• Estimated delivery time: 2–3 working days
• While we take extra care in packaging, SM Mobile Traders will not be liable for any damage during transit.
• If a parcel is lost or stolen, and the courier confirms non-delivery, we will take full responsibility and replace.

Warranty & Guarantee

All devices come with a 12-month warranty from the date of purchase.

What’s Covered:
• Internal faults
• Manufacturer-related issues

What’s Not Covered:
• Physical or water damage
• Battery degradation
• Apple software bugs
• Chargers or accessories

If your device develops a fault
1. We’ll attempt to repair it first.
2. If it can’t be repaired, we’ll replace it with a device of equal value/specs.
3. If no replacement is available, a full refund will be provided.

Returns & Refunds

All sales are final.

You may be eligible for a return or refund only if:
• The device is faulty, or
• The product description or condition was incorrectly advertised

If approved:
• We will attempt to repair the device.
• If we cannot fix it, we’ll replace it.
• If no replacement is possible, we’ll issue a refund.

Returns must include:
• Original box
• Supplied charger

We only allow exchanges if:
1. The device is defective (excluding physical damage) and cannot be repaired.
2. The device becomes blacklisted through no fault of the buyer.

Notice of change & Disclaimers

  • All prices and device details are listed in good faith, but errors may occur with model, Storage, Condition & Battery. We reserve the right to correct mistakes or decline a sale.
  • Any physical damage caused by the buyer immediately voids the warranty.
  • Stock subject to availability; listings may sell out before updates.
  • Images are for reference only; actual device may vary slightly
  • Orders may be voided in the event of errors, fraud, or unavailable stock

Selling Your Device

To sell a device to SM Mobile Traders:

  1. Complete our online questionnaire to get a valuation.
  2. If you’re in Cape Town, bring your device to our store for immediate assessment and instant EFT.
  3. If you’re outside Cape Town:
    • You’ll courier the device to us (at your cost).
    • We’ll inspect it and send instant payment if approved.
    • If rejected, the device will be returned (you cover the return courier fee).

⚠️ We reserve the right to decline any device.

We purchase:
• iPhone 7 and newer
• Apple Watch Series 3 and newer
• MacBook Air/Pro 2017+
• iPad 2018+
• Samsung S20 and newer
• Samsung A25 and newer

Blacklisted Devices

SM Mobile Traders takes fraud prevention seriously. We thoroughly check all devices we buy or sell to ensure they’re not stolen or blacklisted.

If You Sell Us a Blacklisted Device

You’ll be required to resolve the matter immediately. Failure to do so may lead to legal consequences.

If We Sold You a Blacklisted Device

We will replace it within 7 working days, provided that:

  1. The device is in original condition
  2. No third-party repairs have been made
  3. The device is still fully functional
  4. If it came with a box, the box must also be returned